House rules

1. Visits and access

The KMSKA is open to the public every day. Consult the opening hours. Reservation of a time slot is required.

To visit the museum galleries and the temporary exhibition halls, you must be in possession of a valid admission ticket.

To make the museum visit as pleasant as possible for everyone, we ask you to be respectful towards others and not to cause any disturbance. Please do not smoke, shout, run or make loud phone calls in the museum.

Objects that could pose a risk to the safety of persons, works of art and/or the building are not permitted. A list of these items can be found in the visitors' conditions.

Pets are not allowed in the museum, with the exception of assistance dogs.

Touching works of art is not allowed unless stated otherwise. The security personnel ensure that this rule is observed.

The KMSKA is not responsible for loss, theft or damage of personal items. After closing time, any objects left behind will be considered lost property. Contact the museum via the contact form to retrieve your lost item.

Also see information on Cloakrooms and lockers.


2. Camera surveillance

There is camera surveillance throughout the museum building. You can find more information about the use of images in our Privacy statement

3. Accessibility

Accessibility is important for every visitor. For more information on accessibility and facilities, see the page on Accessibility.

If you still have a question about this, please contact us.

4. Cloakroom and lockers

Backpacks, travel luggage and/or other objects larger than 34 x 22 cm are not allowed into the museum. A free unguarded cloakroom is available in the reception area.

It's best to leave your coat in the cloakroom. Do you have a wet or thick coat? Then you are obliged to use the cloakroom.

Objects, bags and backpacks with maximum dimensions of 75 × 25 × 45 cm can be stored in a locker. These lockers are equipped with locks with electronic pin code that you set yourself. Instructions are provided.

Objects that are too large to be stored in a locker, such as scooters and folding bicycles, are not allowed into the museum building.

The security personnel can always decide whether or not an object can be taken into the museum during your visit.

Prams, walking frames, wheelchairs and other aids for the disabled are of course allowed in the museum.

See also information on Accessibility.

5. Food and drink

Food and beverages are not permitted in the museum halls or exhibition areas. During your visit to the museum, you can always visit the museum shop or the museum café for a coffee.

6. Taking photographs and filming

During your visit to the museum, photography and filming are permitted without flash or tripod. Selfie sticks and drones are also not permitted in the museum. Photographs, video recordings and films may only be used for personal, non-commercial purposes.

We ask that you do not disturb other visitors when taking photos or pictures for private use. Would you like to mention KMSKA in your posts on social media? You certainly can. You can find us on the following channels: Instagram, Facebook, YouTube, TikTok and LinkedIn.

Do you want to film for commercial use or do you have questions about bringing equipment to the venue? Are you an influencer, reporter or reviewer and/or would you like to photograph or film? Get in touch via Images relating to security and safety aspects of KMSKA may not be made public or distributed under any circumstances.

Press-related information can be found on the press page. If you have any questions, please contact us via email.

7. Wi-Fi

We offer this network to you as a service to our visitor, we do not guarantee that this network is always accessible and you can not hold us responsible for any failure of the Internet, network and / or loss of data by technical or other failures. 

When you use this network, you declare that you agree to and respect our visitor terms and conditions.

This is an unsecured network, third parties can intercept information you send and receive, so make sure you secure your device yourself. 

We do not allow you to make anonymous connections such as through VPN services.Illegal activities are explicitly prohibited, these include and are not limited to hacking, piracy, discriminatory behavior and child pornography.

Personal data that we may learn about you through your use of this network will not be processed, used or disclosed by us to third parties. 

In the event of misuse, you undertake to indemnify and compensate the KMSKA and the Flemish Government against all claims or demands resulting from any infringement.   

8. Schools

The chaperone bears responsibility for the group and will be called to account by Security if the group does not comply with the visitors' regulations. So make sure you provide enough chaperones and that your students always follow the museum rules. If our museum staff notice that a group is not following the museum rules, the visit may be stopped early. 

School groups should stay together as much as possible, so that you as a supervisor can ensure the safety of your pupils and the works of art. Only let your pupils roam freely if you are sure they will follow the museum rules.

Running is not allowed, but walking or dancing on the spot is.

Talking at a painting, singing at a sculpture... it can be done and we love to see and hear it happen, but make sure the volume of your group does not disturb other visitors. 

9. Measures in the event of illness and corona

In the event of illness, it is advisable to stay at home. Furthermore, the measures indicated by the authorities continue to apply.

10. General terms and conditions for visitors

The general terms and conditions for visitors of the KMSKA apply to the entire museum.

By reserving and/or paying for a ticket that gives access to the KMSKA, within the framework of a museum visit, exhibition and/or activity, event, the visitor accepts the General Terms and Conditions for Visitors and museum rules, and consequently declares that he/she agrees to abide by the applicable guidelines during the entire duration of the museum visit.